Lance Altizer, CCO
D&H United Fueling Solutions began as a leading provider of petroleum equipment and services and is now leveraging its expertise to expand into the electric vehicle (EV) charging market. Its strategic decision to venture into EV charging is driven by a vision of a dual-fuel future, where petroleum and EV charging infrastructures will coexist and complement each other.
The company’s customers, who have long relied on its dependable service for petroleum fuel systems, now look to D&H United Fueling Solutions to provide the same high level of service for EV chargers. To meet the diverse needs of its customer base, it is committed to being system-agnostic, ensuring it can effectively service and maintain petroleum and EV fueling systems.
This exceptional capability to handle both types of systems is supported by a team of expert technicians and a robust branch network. With 34 branch offices and 1,250 employees operating throughout the U.S., D&H United Fueling Solutions ensures that its engineers can reach any site within hours of receiving a service dispatch call. This rapid response capability guarantees minimal downtime for customers’ fueling operations, whether they involve petroleum or EV systems.
To further enhance its rapid response capability, D&H United Fueling Solutions expands its parts and equipment inventory, along with its warehousing capabilities. This strategic investment enables technicians to perform first-time fixes without waiting days for parts delivery, significantly reducing repair delays.
“When an EV charger is down, it disrupts service, frustrates customers and stops revenue generation for the company. By ensuring that chargers remain up and running, we provide every customer a seamless and satisfying experience for every customer, supporting their business needs and promoting customer satisfaction,” says Lance Altizer, CCO.
For installation services, it has a team of highly skilled electricians, many of whom are certified through the Electric Vehicle Infrastructure Training Program (EVITP). This certification ensures they meet the National Electric Vehicle Infrastructure (NEVI) standards, enabling efficient and compliant installation of EV charging systems.
By actively recruiting seasoned EV charging professionals to augment its existing team, D&H United Fueling Solutions brings in specialized knowledge and fresh perspectives. The leadership team, comprised of industry veterans with proven track records, collaborates closely with a growing base of skilled technicians who receive continuous training and development. This approach ensures that the company is well-equipped to meet the dynamic demands of the EV charging market. Its comprehensive training initiatives, including cross-training sessions, empower petroleum repairmen with the specialized skills necessary to expertly service the latest EV chargers.
Not just that, the company collaborates with EV charging equipment manufacturers to support large-scale campaigns and system changes. When manufacturers face the challenge of executing upgrade campaigns or implementing system-wide changes across multiple charging units, they increasingly rely on service providers like D&H United Fueling Solutions to organize and manage these complex programs, providing the expertise and resources necessary to execute them efficiently.
When an EV charger is down, it disrupts service, frustrates customers and stops revenue generation for the company. By ensuring that chargers remain up and running, we provide every customer a seamless and satisfying experience, supporting their business needs and promoting customer satisfaction
Whether it involves a software upgrade rollout or implementing other types of firmware updates, D&H United Fueling Solutions works closely with manufacturers to plan and structure the entire project. Once the project is defined, the company rapidly deploys its technician workforce to implement the changes across its extensive service geography. This ability to efficiently coordinate and execute large-scale projects underscores its strength in providing reliable and comprehensive support for EV charging infrastructure.
Despite current challenges in the EV charging industry, such as delays in federal funding through programs like the National Electric Vehicle Infrastructure (NEVI) program, D&H United Fueling Solutions remains committed to expanding its EV charging capabilities. This resilience positions the company to play a crucial role in the growth of the EV charging ecosystem and in paving the way for a more sustainable future in transportation.
Scaling up its operations to maintain high uptime, D&H United Fueling Solutions provides a superior experience for EV users. This effort encourages greater adoption of electric transportation and promotes environmental sustainability. Reflecting its commitment to environmental responsibility, the company’s technicians use electric vehicles during service calls, reducing their carbon footprint.
This holistic approach ensures that D&H United Fueling Solutions is not only a leader in fueling technology but a champion of sustainability and innovation in the evolving energy landscape.
